Aokah Named a Hot Tech by HFS Research Read the Report

Aokah Named a Hot Tech by HFS Research Read the Report

Aokah Named a Hot Tech by HFS Research Read the Report

Aokah Run · Execution Intelligence for GBS and GCC

Know the true state of your GBS and GCCs on any given day, not fifteen days later.

Aokah Run replaces the hand built performance pack with one governed view across every site, process and function. Every headline number arrives with its peer position, its source and its confidence, so you can judge it, act on it and defend it in front of the board.

AOKAH RUN · COMMAND CENTER
GBS and GCCs › All functions 12 sites Q3 2026 Live
SITE POSITIONrolling 6 months
Bengaluru1,480 FTE 7.9
Krakow620 FTE 6.8
Monterrey410 FTE 5.2
Manila890 FTE 6.5
PROCESS HEALTHvs peer median
Order to cash8.4
Procure to pay7.6
Record to report6.1
Hire to retire4.8
Service desk6.9
HEADLINE METRICSvs peer quartile
COST PER TRANSACTION
$3.414.2% better
TOP QUARTILE
FIRST TIME RIGHT
94.2%0.8 pts
SECOND QUARTILE
REGRETTED ATTRITION
11.8%1.6 pts
THIRD QUARTILE
VALUE DELIVERED VS CASE
78%on plan
ON TRACK
3 open actions, 1 time critical. Monterrey unit cost breached its threshold in week 34.
Every figure opens its full record: definition, formula, source, coverage, aggregation rule and confidence grade.

Aokah Run® · Execution Intelligence for GBS and GCC

Know the true state of your GBS and GCCs on any given day, not
15 days
later.

Aokah Run® replaces the hand built performance pack with one governed view across every site, process and function. Every headline number arrives with its peer position, its source and its confidence, so you can judge it, act on it and defend it in front of the board.

AOKAH RUN® · COMMAND CENTER
GBS and GCCs › All functions 12 sites Q3 2026 Live
SITE POSITIONrolling 6 months
SiteFTEPosition
Bengaluru1,480 7.9
Krakow620 6.8
Monterrey410 5.2
Manila890 6.5
PROCESS HEALTHvs peer median
Order to cash8.4
Procure to pay7.6
Record to report6.1
Hire to retire4.8
Service desk6.9
HEADLINE METRICSvs peer quartile
COST PER TRANSACTION
$3.41
4.2% betterTop quartile
FIRST TIME RIGHT
94.2%
0.8 ptsSecond quartile
REGRETTED ATTRITION
11.8%
1.6 ptsThird quartile
VALUE DELIVERED VS CASE
78%
on planOn track
3 open actions, 1 time critical. Monterrey unit cost breached its threshold in week 34.
Every figure opens its full record: definition, formula, source, coverage, aggregation rule and confidence grade.

Aokah Run · Execution Intelligence for GBS and GCC

Know the true state of your GBS and GCCs on any given day, not fifteen days later.

Aokah Run replaces the hand built performance pack with one governed view across every site, process and function. Every headline number arrives with its peer position, its source and its confidence, so you can judge it, act on it and defend it in front of the board.

AOKAH RUN · COMMAND CENTER
GBS and GCCs › All functions 12 sites Q3 2026 Live
SITE POSITIONrolling 6 months
Bengaluru1,480 FTE 7.9
Krakow620 FTE 6.8
Monterrey410 FTE 5.2
Manila890 FTE 6.5
PROCESS HEALTHvs peer median
Order to cash8.4
Procure to pay7.6
Record to report6.1
Hire to retire4.8
Service desk6.9
HEADLINE METRICSvs peer quartile
COST PER TRANSACTION
$3.414.2% better
TOP QUARTILE
FIRST TIME RIGHT
94.2%0.8 pts
SECOND QUARTILE
REGRETTED ATTRITION
11.8%1.6 pts
THIRD QUARTILE
VALUE DELIVERED VS CASE
78%on plan
ON TRACK
3 open actions, 1 time critical. Monterrey unit cost breached its threshold in week 34.
Every figure opens its full record: definition, formula, source, coverage, aggregation rule and confidence grade.

The problem you already know

Built by hand. Stale on arrival.
Hard to defend.

Today’s performance pack takes three to fifteen days a cycle to build.

No single view

Every site defines its numbers differently.

No standard

No peer position, so no way to judge a number.

No closure

Review actions live in someone's notes.

No provenance

One challenged number costs board credibility.

No payback trail

Claimed AI savings never reach the cost base.

No second view

Third party run centers report on themselves.

The problem you already know

Built by hand. Stale on arrival.
Hard to defend.

Today’s performance pack takes three to fifteen days a cycle to build.

NO SINGLE VIEW

Every site defines its numbers differently.

NO STANDARD

No peer position, so no way to judge a number.

NO CLOSURE

Review actions live in someone's notes.

NO PROVENANCE

One challenged number costs board credibility.

NO PAYBACK TRAIL

Claimed AI savings never reach the cost base.

NO REPORTING

Third party run centers report on themselves.

What Run does

See. Judge. Act. Prove.

Four steps, in the order a leader needs them.

THE PACK, WITHOUT THE PACK

Board ready export in one step

Position, benchmark comparison and deviations download as a formatted board level presentation, carrying a written narrative that explains the movement.

ASK AOKAH

A question panel on every screen

Scoped to whatever is in view and filtered to what the user is permitted to see, so the analyst question gets answered without an analyst.

READ ONLY, PERMANENTLY

Run never writes back

Run reads your GBS and GCCs. It does not write to your ERP, ITSM, HRIS or BI tool, and it does not replace any of them.

What Run does

See. Judge. Act. Prove.

Four steps, in the order a leader needs them.

01 · SEE

Command Center

02 · JUDGE

Benchmarks with the source on the face

03 · ACT

Action Center and governance

04 · PROVE

Value Delivered

THE PACK, WITHOUT THE PACK

Board ready export in one step

Position, benchmark comparison and deviations download as a formatted board level presentation, carrying a written narrative that explains the movement.

ASK AOKAH

A question panel on every screen

Scoped to whatever is in view and filtered to what the user is permitted to see, so the analyst question gets answered without an analyst.

READ ONLY, PERMANENTLY

Run never writes back

Run reads your GBS and GCCs. It does not write to your ERP, ITSM, HRIS or BI tool, and it does not replace any of them.

Why Run exists

The plan was approved. Then the value went missing.

Centers multiplied. Partners multiplied with them. Somewhere between the board approved business case and the work itself, the line connecting the two was lost. Run is the AI native execution system that keeps your GBS and GCCs accountable to that business case.

AOKAH RUN® / THE STORY
6,350+

The scale

Global Capability Centers operating across offshore and nearshore locations worldwide, around 2,100 of them in India.

Everest Group, GCC Market Outlook for 2026; Zinnov and Nasscom, FY2026
300+

The pace

New offshore and nearshore centers established every year, for the second year running, now spread across India, Eastern Europe, Latin America and Southeast Asia.

Everest Group, November 2025
Harder work

The mandate

Analytics, AI, cybersecurity, engineering and R&D are moving into the centers, so a center that only reports cost is reporting the wrong thing.

Everest Group, November 2025
92%

The gap

Fall short of the value case that justified them. Only 8% deliver it.

BCG, Rewriting the Global Capability Center Playbook, 2025
Tangled

Value goes missing

Lines between headquarters, partners and centers multiply until nobody can trace delivery back to the case that funded it.

One graph

What Run restores

One governed view, one owner for the outcome, and the partner ecosystem orchestrated around closing the gap.

Why the numbers hold

A measurement spine no one can dispute on method.

FOUR AXES

Process, location, class, value pillar

Every metric instance resolves on all four. A metric missing the process or the location axis cannot be rolled up or compared fairly, so Run does not render it.

SIXTEEN ATTRIBUTES

Complete, or stated as incomplete

Definition, formula, unit, normalizer, origin, source, reporting level and more. Run says a metric is incomplete rather than showing a figure it cannot defend.

SEVEN AGGREGATION RULES

The rule is shown on the parent figure

Volume weighted means for unit cost, distributions for cycle time, worst performer for risk, attribution downward for business outcomes. Run applies the rule recorded on the metric and never substitutes a default.

PROVENANCE

Confidence on every measure

A confidence grade on every row, coverage expressed as records held against records expected, a source badge, and the definition with its sign off status.

The six value pillars a board reads

Value and Financial

Financial contribution from arbitrage through to revenue influence.

Operational Excellence and Agility

End to end efficiency, and the ability to absorb new mandate smoothly.

Digital, Automation and AI Governance

Whether the center functions as a technology vehicle, and whether it is governed.

Talent Velocity and apability

Capability density, progression and leadership contribution.

Innovation and IP

Whether the center is an engineering and research engine or an administrative one.

Stakeholder, Risk and ESG

Confidence of the people served, security position, and license to operate.

Why the numbers hold

A measurement spine no one
can dispute on method.

FOUR AXES

Process, location, class, value pillar

Every metric instance resolves on all four. A metric missing the process or the location axis cannot be rolled up or compared fairly, so Run does not render it.

SIXTEEN ATTRIBUTES

Complete, or stated as incomplete

Definition, formula, unit, normalizer, origin, source, reporting level and more. Run says a metric is incomplete rather than showing a figure it cannot defend.

SEVEN AGGREGATION RULES

The rule is shown on the parent figure

Volume weighted means for unit cost, distributions for cycle time, worst performer for risk, attribution downward for business outcomes. Run applies the rule recorded on the metric and never substitutes a default.

PROVENANCE

Confidence on every measure

A confidence grade on every row, coverage expressed as records held against records expected, a source badge, and the definition with its sign off status.

The six value pillars a board reads

Value and Financial

Financial contribution from arbitrage through to revenue influence.

Operational Excellence and Agility

End to end efficiency, and the ability to absorb new mandate smoothly.

Digital, Automation and AI Governance

Whether the center functions as a technology vehicle, and whether it is governed.

Talent Velocity and apability

Capability density, progression and leadership contribution.

Innovation and IP

Whether the center is an engineering and research engine or an administrative one.

Stakeholder, Risk and ESG

Confidence of the people served, security position, and license to operate.

The baseline problem nobody warns you about

Prove AI payback with a baseline
set before deployment.

Deploy first and the saving can never be proven. Run sets the baseline, records the assumptions and gives the CFO a figure to bank or decline.

Getting started

Start with the file you already have.

No connector needed to see value. Move up the tiers without losing history.

TierWhat you provideWhat it is for
Tier 1 Aokah template, xlsxThe template, downloadable beside the drop zoneFastest route to a first render. The columns already match the schema, so the file routes past column matching entirely.
Tier 2 Raw system export, csvAn unchanged export from your own systemThe source system is identified from its column headers, then matched field by field with a four step guided flow. Nothing loads until every column is mapped or skipped.
Tier 3 BI or lakehouse readA read on the layer your team already curatesRun reads the curated layer rather than your source systems, so your data team keeps ownership of definitions upstream.
Tier 4 Named API connectorsA direct connection to a named systemSequenced by client demand rather than roadmap tidiness, once the value is already proven on the tiers beneath.

DAY ONE

No client IT project

Your first view does not wait on an integration queue, a security review of a write path, or a data warehouse change.

LOAD SAFETY

Silently wrong is blocked

A key field matched to the wrong column produces a complete dataset that is entirely wrong. Run blocks the load rather than letting that happen.

ALWAYS VISIBLE

You can see what we hold

Last validated upload, template coverage and full upload history stand permanently on the screen.

SECURITY

Cleared before you connect

A stated data handling, hosting, residency and certification position is available before any connection conversation begins.

Getting started

Start with the file you already have.

No connector needed to see value. Move up the tiers without losing history.

TierWhat you provideWhat it is for
Tier 1 Aokah template, xlsxThe template, downloadable beside the drop zoneFastest route to a first render. The columns already match the schema, so the file routes past column matching entirely.
Tier 2 Raw system export, csvAn unchanged export from your own systemThe source system is identified from its column headers, then matched field by field with a four step guided flow. Nothing loads until every column is mapped or skipped.
Tier 3 BI or lakehouse readA read on the layer your team already curatesRun reads the curated layer rather than your source systems, so your data team keeps ownership of definitions upstream.
Tier 4 Named API connectorsA direct connection to a named systemSequenced by client demand rather than roadmap tidiness, once the value is already proven on the tiers beneath.

DAY ONE

No client IT project

Your first view does not wait on an integration queue, a security review of a write path, or a data warehouse change.

LOAD SAFETY

Silently wrong is blocked

A key field matched to the wrong column produces a complete dataset that is entirely wrong. Run blocks the load rather than letting that happen.

ALWAYS VISIBLE

You can see what we hold

Last validated upload, template coverage and full upload history stand permanently on the screen.

SECURITY

Cleared before you connect

A stated data handling, hosting, residency and certification position is available before any connection conversation begins.

Who it is for

One definition set. Thirteen entry points.

Every role starts from its own view. The definitions stay the same.

GBS or GCC head

Know the true state without waiting for anyone

COO

Know what is constraining
throughput

CFO sponsor

Prove what was promised
landed

Site or center lead

Be measured the same way as every
other site

Process owner

Know where the days go, and where I
stand

Vendor manager or GPO

Hold a second view when the supplier is the only reporter

Operational excellence lead

See everything the COO sees, and validate what others claim

Transition or PMO lead

See the programs in flight that belong to my transitions

What it displaces

Priced against what you stop
paying for.

Modeled annual value, typical case. Capacity counts as cash only when hours move to funded work.

LayerSmall
below $1bn
Medium
$1bn to $25bn
Large
above $25bn
Reporting effortPack build, data pulls, review preparation, value reconciliation$147,123$346,067$781,774
Tools replacedGoal and work management seats, BI seats, dashboard upkeep, benchmark subscriptions$32,876$76,775$229,681
External reviewsBenchmarking studies and the discovery share of operating model and footprint work$47,583$246,500$553,333
Value recoveredVendor value leakage and avoidable attrition, caught early enough to act on$35,100$318,900$2,566,800
Future projects downsizedProjects that start earlier and smaller, and some avoided outright$37,300$87,700$217,000
Total annual value5$299,982$1,075,942$4,348,587
Of which cash$152,859$729,875$3,566,814
Of which capacity$147,123$346,067$781,774

Against a mid size enterprise the cash figure is a small fraction of revenue. Treat it as the floor that makes the subscription obviously affordable, not as the argument for buying. The argument is the value at stake across the GBS and GCCs, and a business case proven rather than asserted.

Where Run sits

One platform across the full
globalization lifecycle.

EXPLORE

Explorer

Decide whether, where and in what shape to globalize, with the evidence to carry leadership.

BUILD

Builder

Stand the center up and govern the transition against a plan that holds.

RUN

Run

Operate the GBS and GCCs: one governed view, benchmarked, actioned and proven.

OPTIMIZE

Aokah Wisdom and Forward Deployed Experts

Convert a diagnosis into a transformation initiative with a case behind it.

Where Run sits

One platform across the full
globalization lifecycle.

EXPLORE

Decide whether, where and in what shape to globalize, with the evidence to carry leadership.

BUILD

Stand the center up and govern the transition against a plan that holds.

RUN

Operate the GBS and GCCs: one governed view, benchmarked, actioned and proven.

OPTIMIZE

Convert a diagnosis into a transformation initiative with a case behind it.

Next step · Available in January 2027

Ask for a demo. Run on your own
data from January.

Bring one function and one site. We will show you what we can measure, and tell you plainly what we cannot yet.

January 2027

General availability

24 hours

From ingestion to your own data

90 days

Complimentary trial

2 weeks

Fixed fee assessment, credited back

Next step · Available in January 2027

Ask for a demo. Run on your own data from January.

Bring one function and one site. We will show you what we can measure, and tell you plainly what we cannot yet.

January 2027

General availability

24 hours

From ingestion to your own data

30 days

Complimentary trial

2 weeks

Fixed fee assessment, credited back

Sources and basis

  1. Reported. Availability date and entry offer terms as held in the Aokah Run product requirements document, version 6.0, 1 October 2026. Confirm current commercial terms before publication.
  2. Reported. Three to fifteen days a cycle, and the pain ranking beneath it, from Aokah primary research with five external GBS and GCC leaders, 2026. Voice counts available on request.
  3. Reported. External comparisons are drawn from recognized industry bodies under license and are named on the face of each comparison. Coverage varies by metric class.
  4. Reported. Security and privacy certification position to be stated exactly as cleared. Do not publish a certification claim ahead of the issued certificate.
  5. Illustrative. Modeled annual value for three reference organizations, not a client result. Derived from the Aokah Run cost eliminated workbook, which holds conservative, typical and high cases with a sourced evidence register behind every driver. Typical case shown. Client outcomes vary with the size of the GBS and GCC footprint, site count and managed services spend.
  6. Reported. Product target for time to first value, measured from completed ingestion.

Aokah Run is built on Aokah Wisdom and on intellectual property licensed from Neo Group, including AWARE℠, SourcePrism℠ and the Neo Location Framework.

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